Crewe & Stoke Rooms & Suites

 

 

Townhouse Arrival Check List

 

You are almost ready to arrive and we wanted to be the first to say welcome and we hope you enjoy your stay here. We would like to take this opportunity to advise you of some important information to prepare for your stay and provide links for more detailed information. Any questions,please WhatsApp 01782 971961

 

Check In & Check Out

• Your booking confirmation has been sent by email and your check in details will be sent via WhatsApp 24 hours prior to arrival. Please use the WhatsApp group for any questions during your stay.

• You may have been asked to make a ‘TownhouseCover’ payment at the time of booking. If so, please ensure you are familiarwith the terms. More information can be found here https://www.creweandstokeroomsandsuites.co.uk/townhousecover

• We have a 2 month minimum stay. Early departure will forfeit your Townhouse Cover

• You will receive an email 5 days before the end of your paid period. Please reply to let us know if you are staying or leaving. Ifstaying, please transfer your payment on-time and in full. If leaving, please follow our check out policy here ensuring the room isreturned in the original condition to avoid additional charges https://www.creweandstokeroomsandsuites.co.uk/checkoutpolicy

 

Cleaning & Inspections

• Please keep the property clean and tidy at all times respecting the shared facilities and your fellow Townhouse residents. Please clean up after use Please click for our kitchen & bathroom etiquette guide here https://www.creweandstokeroomsandsuites.co.uk/sharedarea

• Whilst your room forms part of your personal space we would ask you to keep it clean & tidy at all times. Regular room & communal areainspections will take place for maintenance checks, smoke detector testing and general adherence to house rules with the relevantnotice provided.

• In the unlikely event of a cleaning related complaint, untidy or inconsiderate guests will be charged a surcharge for additionalcleaning in both the rooms and communal areas to bring the house back to a comfortable standard. This will be charged at a rate of£25 per hour. You will be notified in advance.

• We request a MANDATORY virtual room check from you every 60 days. Please find details here https://www.creweandstokeroomsandsuites.co.uk/roomcheck

 

Health & Safety

• Please note this is a strictly NO SMOKING property with an immediate penalty charge of £100 or forfeit of Townhouse Cover

• Please keep fire doors closed and do not tamper with the smoke alarms. They are installed for the safety of all residents and we have included a poster on actions to take in the event of a fire. Please do not store bikes inside the property or store any items onthe escape route as they will be removed.

• Please use the gas central heating and electrical appliances responsibly and use the Smart thermostat to control the heating. Instructions https://www.creweandstokeroomsandsuites.co.uk/smart

• During this time of increased energy costs please follow our Energy Policy here for efficient usagehttps://www.creweandstokeroomsandsuites.co.uk/bills

• Please also note electric heaters are not allowed on the premises, any found will be CONFISCATED with an immediatepenalty charge of £100 or forfeit of Townhouse Cover

 

Harmony

• This property accommodates both short stay & extended stay guests. No parties, groups of visitors, or loud noise allowed. Inthe unlikely event of any anti-social or illegal activity, this will be reported to the police and you will need to vacate immediately withforfeit of Townhouse Cover

• Please note we do not allow any overnight guests under any circumstances. This is due to the licensing criteria we have to meet tooperate the property which is very strict. Evidence of such will forfeit your Townhouse cover and you may be asked to vacate

• Please follow our house rules for a pleasant stay https://www.creweandstokeroomsandsuites.co.uk/houserules

 

Communication

• Please ask any questions you have into the business WhatsApp group. The number is 01782 971961.

• If specific documentation is required for proof of address then please request from our team via WhatsApp

• To report a maintenance issue please use this link https://www.creweandstokeroomsandsuites.co.uk/repairs

• Maintenance requests are dealt with in priority order based on the emergency they are relating to.

• At the point of booking you were sent an email with all the links included in this Check List plus the How To Rent Guide & Safety Certificates Link. By signing this document it confirms you have read and received the links and documents.

 

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