Guest Zone

GUEST ZONE

We are here to ensure your stay at a Townhouse is comfortable, enjoyable & safe.
Here is some useful information and contact points to interact with us from maintenance and emergencies through to rebooking and upgrades

GUEST SERVICES

CUSTOMER SERVICES &

TELEPHONE BOOKING LINE

​

MONDAY - FRIDAY 

9AM - 7PM

​

STOKE  01782 971961

CREWE  01270 260510 

​

EMAIL

service@essentialpropertyoptions.co.uk 

​

​

EMERGENCY CONTACT

POLICE/AMBULANCE/FIRE

CALL 999

​

SMELL GAS

0800 111 999

​

24 HOUR EMERGENCY TELEPHONE LINE FOR

EMERGENCY MAINTENANCE

OR ACCESS ISSUES ONLY

​

STOKE  01782 971961

CREWE  01270 260510 

​

​

Guest & Company Payments

Image by Callum Hill

REPORT MAINTENANCE WORK

IF YOU ARE FACING ANY MAINTENANCE ISSUES THEN FILL IN THE FORM SO WE CAN ACTION

Thanks You. We will respond witihin 2-24 hours

Customer Service Centre

If you have any questions either before, during or after your stay that are NOT maintenance related then please report here. 

Our Team will reply within 2 - 24 hours

Thank You. We will reply to you within 2-24 hours