Check Out Policy

Leaving a Townhouse: We are sorry to see you're leaving

Thank you staying with us. Please follow the simple process below when checking out 

01

5 DAYS BEFORE THE END OF YOUR PAID PERIOD WE WILL ASK IF YOU ARE 'STAYING' OR 'LEAVING'. PLEASE MAKE SURE YOU REPLY SAYING 'LEAVING'. 

02

CHECK OUT TIME IS STRICTLY 11AM LATEST AND OUR CLEANING TEAM WILL LIKELY ARRIVE SHORTLY AFTER TO PREPARE THE ROOM FOR THE NEXT INCOMING GUEST. WE CAN'T PROVIDE LATE CHECK OUT

03

WE SAVE THE ROOM PHOTOS TAKEN PRIOR TO YOUR ARRIVAL AND THE ROOM MUST BE RETURNED IN THE SAME CONDITION. PLEASE ENSURE ALL RUBBISH IS REMOVED AND THE ROOM IS CLEAN AND CLEAR

04

PLEASE TAKE A SHORT 30 SECOND VIDEO OF THE ROOM ON YOUR DEPARTURE AND UPLOAD INTO THE WHATSAPP GROUP TO CONFIRM YOU HAVE LEFT. 

05

PLEASE LOCK YOUR ROOM AND RETURN THE KEYS (IF APPLICABLE) TO THE SAME LOCKBOX YOU COLLECTED THEM FROM. PLEASE CHECK WITH THE CUSTOMER SERVICE TEAM IN THE WHATSAPP GROUP IF YOU NEED THE CODE. PLEASE ALSO TAKE A PHOTO OF THE KEYS IN THE BOX AND SEND INTO THE WHATSAPP GROUP. YOUR CHECKOUT IS THEN COMPLETE. 

£50 CHARGE

PENALTY CHARGE FOR MISSING KEYS OR LATE CHECK OUT

£100 CHARGE

PENALTY CHARGE FOR SMELL OF SMOKE IN THE ROOM

£200 CHARGE

PENALTY CHARGE FOR STOLEN ITEMS OR UNREPORTED DAMAGES